If Disney Ran Your Business... Secrets to Lead and Build Your Own Successful Disney-like Customer Focused Winning Team Culture -WIE ILC 2021

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Speaker: John Formica, The "Ex-Disney Guy", America's Customer Experience Coach

Have you ever wondered how the Disney Company continues to produce an incredible model on business excellence, leadership, team culture, hiring, customer loyalty and creating a unique customer/client experience. Imagine if you knew the secrets behind Disney's Success Model to help lead and create a magical customer experience and team culture. It's not just about providing services in your organization and community. It's all about creating an experience with an emotional connection to build lasting relationships. No more lack of engagement on the part of your teams and employees. No more bad reviews or dealing with customer complaints. No more babysitting your non performing employees to do the jobs they are assigned to do. No more employee turnover, sorting through hundreds of poor applications, resumes and interviews trying to find good employees. No more bad perceptions from the people in your community. We know that Disney is the best, now you will learn the secrets behind their success to easily implement and apply right away in your organization. If Disney can do it why can't you!

Speaker: John Formica, The "Ex-Disney Guy", America's Customer Experience Coach

Have you ever wondered how the Disney Company continues to produce an incredible model on business excellence, leadership, team culture, hiring, customer loyalty and creating a unique customer/client experience. Imagine if you knew the secrets behind Disney's Success Model to help lead and create a magical customer experience and team culture. It's not just about providing services in your organization and community. It's all about creating an experience with an emotional connection to build lasting relationships.

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